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Privacy policy

Privacy Policy for User Data Registration

*Privacy Policy*

This information is provided pursuant to art. 13 of EU Regulation no. 2016/679 (GDPR) and applies to personal data collected through the website of our scratch card business (hereinafter, the "Site").

*1. Pidipidi Grattinaria
The Data Controller is Trillytech srl, with registered office in Rome, via filippo smaldone, email grattineria@gmail.com.

*2. Collected Data*
We collect and process the following personal data:
•⁠ ⁠Name and surname
•⁠ ⁠Email address and home address
•⁠ ⁠Phone number
•⁠ ⁠Payment information (for completing transactions only)
•⁠ ⁠Booking data (date, time, type of service)

*3. Purpose of the Processing*
The personal data collected are processed for the following purposes:
•⁠ ⁠Management of reservations and payments
•⁠ ⁠Sending communications relating to the booked service
•⁠ ⁠Sending newsletters and promotions (subject to user consent)
•⁠ ⁠Improvement of service and user experience

*4. Legal Basis of Processing*
The processing of personal data is based on the user's consent, as well as the need to perform the contract to which the user is a party.

*5. Data Retention*
Personal data will be retained for the time necessary to provide the requested services and fulfill legal and contractual obligations.

*6. User Rights*
The user has the right to:
•⁠ ⁠Access your personal data
•⁠ ⁠Rectify inaccurate or incomplete data
•⁠ ⁠Delete data (right to be forgotten)
•⁠ ⁠Limit the treatment
•⁠ ⁠Oppose the processing
•⁠ ⁠Request data portability

To exercise these rights, the user can contact the Data Controller at the email address grattineria@gmail.com.

*7. Data Security*
We take appropriate security measures to protect personal data from unauthorized access, alteration, disclosure or destruction.

*8. Changes to the Privacy Policy*
We reserve the right to change this privacy policy. Changes will be communicated through the Site.

*. Disclaimer*
•⁠ ⁠Pidipidi Scrattineria is not responsible for any allergic reactions or side effects resulting from the use of the products used during the treatment. It is the customer's responsibility to inform the staff of any allergies or medical conditions before starting the treatment.
•⁠ ⁠We are not responsible for loss or damage to personal items left unattended during treatment.

*. Changes to the General Conditions*
•⁠ ⁠Pidipidi scratch shop reserves the right to modify these general conditions. The modifications will be communicated to customers via the Site.

*7. Contacts*
For any questions or clarifications, the customer can contact our customer service at the email address grattineria@gmail.com

RETURNS AND REFUNDS

Refund Policy

Your satisfaction is our priority, and we do our best to ensure a pleasant and expected experience. However, it is important to follow our refund policy:

  1. Refund Policy

    • Refunds are only allowed in cases where the error was directly caused by Grattineria. This includes, but is not limited to:

      • Payment processing errors.

      • Technical problems related to booking through our official website.

      • Inability to provide the service due to a cancellation or relocation by us.

  2. Cases Not Eligible for Refund

    • Cancellations by the customer for personal reasons or any other impediment not directly caused by the Grattineria are not subject to refund.

    • Gift packages or experiences not redeemed within the stated validity period cannot be refunded.

    • Any changes or requests to change the wellness center or appointment date by the customer do not constitute grounds for requesting a refund.

  3. Refund Request Procedure

    • To request a refund in eligible cases, the customer must contact us via the official contact form on our website or by email at [support email], specifying the reason for the request and providing any details or receipts relating to the booking.

    • Refund requests will be reviewed by our team and a response will be provided within 5 business days.

  4. Alternatives to Refund

    • In cases where the refund is not applicable, Grattineria undertakes to offer alternative options such as:

      • Move your appointment to a new date at no additional cost.

      • Convert your package or experience into credits that can be used for future services.

Our policy is intended to ensure transparency and fairness, offering solutions that respect both the needs of our customers and our organization. We thank you for your understanding and for choosing La Grattineria

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